At My Office Machines, we strive to ensure your satisfaction with every purchase. If for any reason you wish to cancel your order or seek a refund, please review the following policy:
Order Cancellation:
You may cancel your order within 24 hours of placing it for a full refund.
To cancel an order, please contact our customer support team immediately with your order details.
Refund Eligibility:
Refunds are eligible for cancellations made within the stipulated cancellation period.
Products must be returned in their original condition, unopened, and unused to qualify for a refund.
Refunds are issued based on the original payment method.
Return Policy:
We offer 30 days of return policy to our customers with a valid Return Authorization.
Refund Process:
Once the cancellation request is confirmed, refunds will be processed within 5 -7 business days.
Refunds will be issued to the original payment method used during the purchase.
Return Shipping:
Customers are responsible for return shipping costs, except in cases of damaged or defective products.
We recommend using a trackable shipping service for return shipments to ensure safe delivery.
Damaged or Defective Products:
In the event of receiving damaged or defective products, please contact us immediately.
We will arrange for a pre-paid return label and initiate a replacement or issue a full refund upon return receipt.
Refund Inquiries:
For any refund-related inquiries or to check the status of your refund, contact our customer support team.
We aim to provide prompt assistance and ensure a satisfactory resolution to refund requests.
Note:
Refund processing times may vary based on the payment method and financial institution.
